Using the QDS Help Center

On the QDS user interface (UI), the top-right corner contains an help icon helpicon.

Clicking the help icon displays the QDS UI help center as shown in the following figure.

../_images/HelpCenter.png

The Help Center contains the following assistance:

  • A generic search field associated with a search button.
  • Announcements
  • Resources
  • Support

Using the Search Field

Type a word/phrase in the search field and click the search button. The following figure shows a search result sample.

../_images/HelpCenterSearchResult.png

The results from Qubole knowledge base, documentation, forums, and blogs are displayed separately. Click the individual search result to see the word/phrase that you wanted to look up.

About the Announcements

This section highlights major changes related to the QDS platform and it is a copy of the Announcements section of the Qubole Support website.

Using the Resources Assistance

The following resources are available:

  • Knowledge Base - Clicking it directs you to the Knowledge Base section of the Qubole Support website.

  • Support Portal - Clicking it directs you to the home page of the Qubole Support website.

  • Documentation - Clicking it directs you to the Qubole documentation website.

  • Walk Through - Clicking it gives you a walk through of the current main pages such as Analyze and Explore. For example, if you are on Analyze and click the Walk Through from the Help Center, you see the following tutorials based on Analyze.

    ../_images/TutorialsAnalyze.png

    Similarly, when you are on the Explore page, click Walk Through from the Help Center to see the following tutorials based on Explore.

    ../_images/TutorialsExplore.png
  • Video Tutorials - Clicking it displays a list of tutorials on how to use QDS.

  • Quick Tour - Clicking it gives you a quick tour of the QDS User interface as shown in the following figure.

    ../_images/HelpCenterQuickTour.png
  • Download Drivers - This takes you to the link where you can download Qubole ODBC and JDBC drivers.

  • Education - This takes you to the Qubole Education website.

Using the Support Assistance

The Support section in the help center contains the following assistance URLs:

  • Ask in forums - Clicking it redirects you to the New Post page of Qubole Forums in the Qubole Support website. If you have logged in as a user of the Qubole Support website, then you see the New Post page as shown in the following figure.

    ../_images/AskinForum.png

    In the New Post page, write a title for a post (a mandatory field) and add details in the corresponding text boxes. Select a related topic from the Topic drop-down list (a mandatory field) and click Submit.

  • Submit Support Ticket - Clicking it displays the Submit Support Ticket dialog as shown in the following figure.

    ../_images/SubmitSupportTicket.png

    Write a subject and describe the issue in the corresponding text fields. Set a priority for the ticket if you want to change it from the default Low priority. Enter the command ID if it is related to a QDS command. Click Submit to create a helpdesk ticket. Click Cancel if you do not want to create a helpdesk ticket and return to the previous dialog.

  • Send Feedback - Clicking it displays the Send Feedback dialog as shown in the following figure.

    ../_images/SendFeedback.png

    Write a subject to the feedback and describe the feedback in the Comment text field. Click Submit to send the feedback. Click Cancel if you do not want to send the feedback and return to the previous dialog.