Early Availability Program

Early Availability Program (EAP) is a Qubole initiative that allows existing customers to try new releases and features before they are available in a customer’s production account.

Participating in EAP

The following list provides the criteria to consider participating in EAP:

  • EAP is recommended for customers who would like to try out new releases and new features early in a test account before they become available in a customer’s production account.
  • EAP is recommended for customers who have dedicated time to test new releases and features when invited.
  • EAP is recommended for customers who want to engage early, report issues, or provide feedback.

Prerequisites

Ensure that you create a test account and build some test workloads as appropriate. You can also clone the production account to create a test account.

Refer to these topics for cloning an account:

Configuring EAP

Perform these steps in the test account:

  1. Navigate to Control Panel > Account Settings. It has Early Availability Program Sign-up as shown in this figure.

    _images/EAPSignup.png

    Caution

    Choose this option only in test accounts. Qubole strongly recommends trying a new release on test workloads rather than trying it out on real-time/production workloads as there is no SLA adherence.

  2. Select Early Availability Program Sign-up.

  3. You have signed up for EAP. Qubole acknowledges that you have signed up with a welcome notification email.

Post Signing Up for EAP

After signing up for EAP, the process works as follows:

  • Early Availability program is as an ongoing program.
  • Customers are informed regularly about the availability of new releases or upcoming features before they are generally available, through a notification email.
  • Customers are encouraged to try new features and releases when you are notified about their early availability.
  • To report issues or provide feedback, create a ticket with Qubole Support. You should add a prefix, release name_EAP- (for example, R59_EAP-) to the subject of the support ticket followed by a description.